Refund policy

Exchange Policy

At Reims, your satisfaction is important to us. While we do not provide refunds, we do offer the option to exchange your item within 14 days of purchase. Exchanges are applicable for a different product from a separate collection. We're here to help you find something you love.

 

How to exchange?

Ready to exchange your piece? We’ve got you. Send us an email at support@rreims.com with:

  • Your order reference
  • The item you’re sending back
  • What you’d like in exchange

 

How It Works

  1. Check-In – We’ll confirm your desired item is in stock and share how to return your original piece.
  2. Send It Back – Items must be returned in perfect condition: unworn, unwashed, and with original tags attached.
  3. We’ll Ship Your New Pick – Once we receive and inspect your return, your new item will be on its way.
  4. Shipping Details – You’ll be responsible for both return and re-delivery shipping costs.

Questions? Our team’s always here to help: support@rreims.com

REIMS